At Innovative, customer service is
COMPETITIVE. We push each other internally to raise the bar on customer service. Sure, we have our winning team of employees. But, the real winner is
YOU, our customer!
Did you know all Innovative employees are divided into four different internal teams? These teams compete monthly to see which team can help customers the most! The team that accumulates the most points for the month wins!
At 8:30 a.m. every workday, the entire Innovative team meets to share
LEGENDARY acts from the previous day. Team members are recognized and earn points for helping customers, not in an average way but in a way that is
LEGENDARY! At the end of each week, the one person who performed the most
LEGENDARY act for the week is recognized.
Winners for LAST MONTH are . . .
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Week 1: Jesse Wins! Most Legendary Customer Service Act of the Week!
We have an emergency help line for our customers to call in case they need immediate assistance after hours or on weekends. When Jesse Simental's cell phone rang at nearly 1 a.m., he had a pretty good idea it was a customer in need of help on the other end. Jesse took the call and made sure that the parts and the help was available at sunup the next morning. had the part on order without any extra effort. Truly LEGENDARY service. |
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Week 2: Michael Mueller Wins! Most Legendary Customer Service Act of the Week!
Time was critical. The parts had to be to the customer first thing in the morning. Guess what? The plant was on the way to work for Michael Mueller. A little planning the night before (load up the car) and a quick reroute on the way into the office the next morning and the customer -- before he even knew what had happened -- had been slapped hard with LEGENDARY customer service from Michael and Innovative. |
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Week 3: Michael Mueller, Tim Mueller and Jason Scott Win! Most Legendary Customer Service Act of the Week!
The customer had some questions about the cost of a finished project. Instead of just resending the invoice again, our team of experts sat down with the customer and went over the entire project to assure that all was in ordeer and ready for renumeration. Taking the time to help customers -- even when it's with the bills -- is LEGENDARY to us.
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Week 4: Todd Mueller and Adam Ring Win! Most Legendary Customer Service Act of the Week!
Carlos Cardenes, our shop manager, was out on vacation. So Todd and Adam chipped in to make sure things kept humming in the manufacturing end of our business. All customer orders went out early or on time. Legendary, indeed. |
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